Refund Policy

Effective Date: November 18, 2025

This Refund Policy explains our policy regarding refunds for Bach subscriptions and credit purchases. By subscribing to Bach, you acknowledge and agree to this Refund Policy.

Overview
Subscription Refunds
Credit System and Refunds
Extra Usage Refunds
How to Request a Refund
Cancellation vs. Refund
Exceptions and Special Circumstances
Legal Rights
Contact Information

1. Overview

Bach operates on a subscription-based model with a credit system for AI-powered image generation and editing. Due to the nature of digital services and the immediate consumption of credits, our general policy is that subscriptions and credits are non-refundable. However, we handle refund requests on a case-by-case basis and may provide refunds at our discretion under certain circumstances.

Our Commitment:

We strive to provide a high-quality service and fair treatment to all users. If you experience issues with Bach or have concerns about billing, please contact us so we can work with you to find a resolution.

2. Subscription Refunds

General Policy:

Subscription fees for Bach (Plus at $9.99/month or Pro at $19.99/month) are generally non-refundable. This includes:

Monthly subscription charges
Subscription renewals
Partial billing periods (if you cancel mid-month)

Why Subscriptions Are Non-Refundable:

Subscriptions provide immediate access to monthly credit allocations
Credits are digital goods that are consumed upon use
The service and features are available immediately upon subscription
Subscription fees support ongoing service infrastructure and AI provider costs

Case-by-Case Review:

While subscriptions are generally non-refundable, we may consider refund requests under specific circumstances, such as:

Billing errors: You were charged incorrectly or multiple times
Technical issues: The service was unavailable for an extended period due to our fault
Accidental purchases: You subscribed by mistake and haven't used any credits
Service dissatisfaction: You're unsatisfied with the service and contact us shortly after subscribing

Each request is reviewed individually. We may ask for:

Details about the issue or reason for the refund request
Information about credit usage
Date of subscription
Any troubleshooting steps you've taken

Partial Refunds:

In some cases, we may offer partial refunds based on:

Remaining days in your billing period
Credits not yet consumed
The specific circumstances of your situation

3. Credit System and Refunds

How Credits Work:

Free Plan: 10 credits per week (resets weekly)
Plus Plan: 220 credits per month (resets monthly)
Pro Plan: 500 credits per month (resets monthly)
Credits are consumed when you perform AI operations (generation, editing, etc.)
Unused credits do not carry over to the next period
Credits have no cash value

Credit Refund Policy:

Credits are non-refundable because:

Credits are consumed immediately when used for AI operations
Each operation incurs real costs to us (AI provider fees, infrastructure)
Once an image is generated or edited, the service has been provided
Unused credits automatically expire at the end of the billing period

Credit Consumption is Final:

When you use credits to generate or edit images:

The AI service has been rendered
Third-party AI providers (OpenAI, Ideogram, Google) have processed your request
We cannot reclaim or refund the cost of these operations

Even if you're unsatisfied with a generated image, the credit used to create it is not refundable, as the AI service was provided.

4. Extra Usage Refunds

What is Extra Usage?

Extra Usage is an optional feature available to Plus and Pro subscribers that allows you to purchase additional credits beyond your monthly allocation at $0.05 per credit, with a user-set spending limit (up to $20 per billing period).

Extra Usage Refund Policy:

Extra Usage purchases are generally non-refundable for the same reasons as regular credits:

Credits purchased via Extra Usage are consumed immediately when used
Each operation incurs real costs
The service has been provided once images are generated

Special Considerations:

We may consider refunds for Extra Usage amounts if:

Billing error: You were charged beyond your set spending limit
Accidental enablement: You didn't intend to enable Extra Usage and haven't used the credits
Technical glitch: Credits were deducted incorrectly

To prevent unintended Extra Usage costs:

Set your spending limit appropriately
Monitor your credit usage
Disable Extra Usage if you don't want to purchase additional credits
You can modify Extra Usage settings at any time in the App

5. How to Request a Refund

If you believe you're entitled to a refund or would like us to consider your specific situation, please follow these steps:

Step 1: Contact Support

Email us at [email protected] with the following information:

Subject Line: "Refund Request - Bach Subscription"
Account Email: The email address associated with your Bach account
Subscription Plan: Free, Plus, or Pro
Reason for Request: Detailed explanation of why you're requesting a refund
Date of Charge: When you were billed
Amount: The amount you're requesting to be refunded
Credit Usage: Whether you've used any credits from the billing period
Additional Details: Any relevant information (screenshots, error messages, etc.)

Step 2: Review Process

Our team will:

Review your request within 5-7 business days
May ask for additional information or clarification
Assess your situation based on our policies and your specific circumstances
Provide a decision via email

Step 3: Refund Processing (If Approved)

If your refund request is approved:

Refunds are processed through Paddle, our payment processor
You'll receive a refund confirmation via email
Refunds typically appear in your account within 5-10 business days, depending on your payment method
Your subscription may be canceled or downgraded as part of the refund

Alternative Resolution:

If we cannot provide a full refund, we may offer alternatives such as:

Account credit for future billing periods
Extended subscription period
Technical support to resolve any issues
Partial refund based on usage

6. Cancellation vs. Refund

It's important to understand the difference between canceling your subscription and requesting a refund:

Cancellation:

When you cancel your subscription:

Your subscription remains active until the end of your current billing period
You retain access to your credits until the period ends
You will not be charged for the next billing period
After the period ends, you'll be downgraded to the Free plan
No refund is provided for the current billing period

You can cancel your subscription at any time through:

The Paddle Customer Portal (accessible from within Bach)
Contacting support at [email protected]

Refund:

When you request a refund:

You're asking for a return of money already paid
Refunds are evaluated on a case-by-case basis
If approved, your subscription will typically be canceled
You may lose access to credits immediately upon refund processing

Recommendation:

If you're unsure whether you want to continue with Bach:

Cancel your subscription to stop future charges while retaining current access
Only request a refund if you believe there's a specific reason you should receive your money back (billing error, technical issues, etc.)

7. Exceptions and Special Circumstances

We may provide refunds outside our standard policy in the following situations:

Technical Failures:

If Bach experiences significant technical problems that prevent you from using the service:

Extended service outages (multiple days)
Critical bugs that make the App unusable
Failure to deliver promised features or functionality

In such cases, we may offer:

Prorated refunds for the affected period
Extended subscription period
Additional credits as compensation

Billing Errors:

If you're charged incorrectly due to:

System errors
Duplicate charges
Wrong subscription amount
Continued charges after cancellation

We will provide a full refund for any erroneous charges.

Fraudulent Charges:

If your payment method was used without your authorization:

Contact us immediately at [email protected]
Contact your bank or payment provider
Work with Paddle to dispute the charges
We will cooperate fully with fraud investigations

Service Discontinuation:

If we decide to discontinue Bach:

We will provide advance notice (typically 30-60 days)
We may offer prorated refunds for unused subscription time
We will assist with data export and transition

8. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer.

Regional Regulations:

Depending on your location, you may have additional rights under consumer protection laws:

European Union (EU):

EU consumers may have a 14-day "cooling off" period for digital services under certain circumstances
This right may not apply if you've begun using the service (consuming credits)
Contact us to exercise your EU consumer rights

Australia:

Australian Consumer Law guarantees certain rights for defective services
Services must be fit for purpose and provided with acceptable quality

Other Jurisdictions:

Consumer protection laws vary by country and region
We comply with all applicable laws in the jurisdictions where we operate
Contact us if you believe you have statutory rights to a refund

Not a Waiver:

Nothing in this Refund Policy waives your statutory consumer rights. If local law provides you with more favorable refund rights, those rights take precedence over this policy.

9. Contact Information

For refund requests, billing questions, or concerns:

MASIC AI Support:

Email: [email protected]
Subject Line: "Refund Request - Bach Subscription"
Response Time: 5-7 business days

Paddle Support:

For subscription management and billing inquiries:

Access the Paddle Customer Portal through the Bach app
Manage subscriptions, update payment methods, and view invoices
Visit Paddle Support for additional help

Before Contacting Us:

To help us process your request efficiently, please:

Check your subscription status in the App
Review your credit usage and billing history
Verify the charge in your payment method statement
Try troubleshooting any technical issues with our support resources
Clearly explain your situation and why you believe a refund is warranted

We value your business and strive to provide excellent service. If you're experiencing issues with Bach or have concerns about billing, please reach out to us. We're here to help and will work with you to find a fair resolution.

Last Updated: November 18, 2025